PRIVACY POLICY.

This Privacy Policy explains how Heuristic Technologies & Solutions, Inc. (“Company,” “we,” “us”) collects, uses, and protects information when you use WAKE TF UP (“Service”), an AI-powered telephone wake-up and reminder service.

1. Information we collect

We may collect your phone number, account identifier, optional display name, scheduled times, time zone, selected AI character, optional wake-up goals, call preferences, consent records, subscription status, payment-related identifiers, call delivery outcomes, and technical logs needed to run and secure the Service. Payment details are processed by our payment provider; we do not need to store full payment card numbers.

2. How we use information

We use this information to verify accounts, schedule and place requested calls, personalize AI conversations, manage retries, prevent fraud and misuse, provide customer support, manage subscriptions, diagnose problems, and comply with legal obligations. We do not sell your phone number or use it for unsolicited marketing calls.

3. AI calls and voice data

Calls may use AI-generated voices and automated telecommunications services. Call audio and related data may be processed by our voice and calling providers to deliver the requested service. Whether call recordings or transcripts are created, retained, or used for provider improvements depends on our active technical configuration and provider agreements; we will update this notice and any required in-call disclosures before enabling such features. Do not share sensitive personal information during calls.

4. Service providers

We use third-party services, which may include Supabase for authentication and database hosting, Twilio for telephone delivery, ElevenLabs for AI voice services, Stripe for billing, and Render for application hosting. These providers process information as needed to perform services on our behalf, subject to their own terms and applicable agreements.

5. Retention and security

We retain account, billing, consent, and call-related records for as long as reasonably necessary for the Service, support, security, legal compliance, and dispute resolution. Retention periods vary by record type and provider. We use reasonable administrative and technical safeguards, but no internet service is completely secure.

6. Your choices and rights

You may stop scheduling calls, cancel a subscription through available account billing controls, and request access, correction, or deletion of eligible personal information by contacting us. Some records may need to be retained for legal, security, or financial reasons. Applicable privacy laws may provide additional rights based on your location.

7. Phone permissions

We call only phone numbers verified and authorized for the Service. You may withdraw consent for future calls by stopping or canceling scheduled calls and contacting support. Withdrawing permission may prevent the Service from functioning.

8. Children and changes

The Service is intended for adults age 18 or older. We do not knowingly solicit personal information from children. We may revise this Policy and will post an updated effective date when we do.

9. Contact

Privacy inquiries: privacy@wakethefudgeup.com